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Our Terms Shape How You Play

When you open an account at manila 55, you agree to the terms that protect both your account and your funds.

Account RulesPayment PoliciesWithdrawal Process
manila 55 Our Terms Shape How You Play
GET IN TOUCH

How to Reach Us About Your Account

Your account questions, data requests and policy clarifications are handled by our support team. We're available through live chat, email and in-app messaging across multiple time zones. Response times depend on your timezone and ticket volume, but we aim to reply within business hours.

Team online

Live Chat Support

Open the live chat widget in the lobby footer or on this site. Our team responds during operating hours. Ask about account terms, payment policies and withdrawal timing.

Email Support

Send policy questions or data-access requests to [email protected]. Include your account username and the specific section you need clarification on.

In-App Messaging

Use the help section inside your account dashboard. Submit your question and our team logs all requests. Useful for urgent account or payment issues.

SECURITY & YOUR DATA

How We Protect Your Account and Information

Your account security and data privacy are central to our terms. We encrypt all communications between your device and our servers, store your payment details in secure vaults, and never share your…

Password & Access

Change your password in account settings anytime. Use a unique, strong password combining letters, numbers and symbols. Enable two-factor authentication if your region supports it.

Encryption & Storage

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Payment card data is tokenized; we never store full card numbers on our servers.

Data Access & Deletion

Request a copy of your personal data or deletion where local law permits by emailing [email protected] with your username. We respond within 14 days.

Fraud Investigation

Suspicious activity triggers automatic account review. Contact live chat immediately if you see unauthorized transactions. We investigate within 48 hours.

Session & Cookie Policy

Your session expires after 30 minutes of inactivity for security. Cookies track your preferences and login status; you can disable them in browser settings.

Third-Party Sharing

We share data with payment processors only to complete transactions. We never sell or share your information for marketing without explicit consent.

Frequently Asked Questions About Terms

These answers address the most common questions we hear about account policies, payment terms, withdrawals and data. If you don't see your question here, reach out to our support team.

No. Creating more than one account violates our terms and can result in permanent suspension. If you've forgotten your password, use the password-reset link on the login page. If you need to close your account and start fresh, contact support first to ensure proper closure before registering again.

We accept DANA, OVO, GoPay and QRIS for both deposits and withdrawals. All four methods work on desktop and mobile app. Deposits usually clear within seconds; withdrawals are processed after identity verification and typically complete within 24 hours.

When you close your account, any remaining balance is paid out to your registered payment method after verification. Your account data is retained for two years for audit purposes, then deleted unless local law requires longer retention. You cannot reopen a closed account; you must register as a new user.

Yes. Email [email protected] with your username and request type — personal data, transaction history or both. We provide a complete download within 14 days. Your data includes name, payment details, game activity and account changes.

Limits vary by payment method and verification level. DANA, OVO, GoPay and QRIS each have daily and monthly caps shown in your wallet before you deposit. Contact support to review or adjust your limits based on verification status and local regulations.

First withdrawal requires document upload — ID photo and proof of address usually suffice. We verify within 2 hours on business days. DANA, OVO, GoPay and QRIS accounts must match your registered username. Mismatches delay payouts; contact support if your payment details have changed.

Contact live chat immediately and provide the transaction details. We freeze your account while investigating, typically within minutes. Change your password right away and enable two-factor authentication if available. We cover verified fraudulent transactions and contact you once investigation is complete.