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Privacy Policy – What We Keep Secure

When you open an account at manila 55, your personal information and payment details stay protected under strict data-handling rules.

Account verification stepsPayment data encryptionYour access rightsHow long we keep recordsWhere to request changes
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manila 55 Privacy Policy – What We Keep Secure
REACH OUR TEAM

How to Contact Us About Your Data

If you have questions about how we handle your privacy, or if you want to access, update or delete your information, get in touch with our support team. We respond to data requests within five business days, and our team operates seven days a week across multiple channels.

Team online

Email Support

Send a privacy request or data question to our support inbox. We'll respond with the information or next steps within five business days. Include your account email and a clear description of your request.

Live Chat

Connect with our support team through the live chat widget in your account lobby. Available 09:00 to 23:00 Jakarta time, seven days a week. Our team can answer privacy questions and guide you through data-access requests.

Account Settings

View your stored personal data, payment methods and login activity directly in your account settings under Privacy & Security. Update your email, phone or contact preferences anytime without contacting support.

SECURITY STANDARDS

How We Protect and Manage Your Information

manila 55 encrypts all data transfers, isolates payment information on secure servers and limits staff access to your personal details.

Data Encryption

All connections to manila 55 use SSL encryption. Your login credentials and payment details travel in encrypted format; we decode them only on our secure servers. Payment processors for DANA, OVO, GoPay and QRIS receive only transaction identifiers, never your full banking details.

Cookie Consent

We use cookies to remember your session, save your game preferences and track anonymous platform activity. You can accept, reject or manage cookie types in your browser settings or through our Privacy & Security panel without affecting core account access.

Third-Party Sharing

We share data with payment partners to process DANA, OVO, GoPay and QRIS deposits and withdrawals. We do not rent, sell or share your personal information with marketers, advertisers or unrelated services without your explicit consent.

Data Retention

Your account details are held while your account is active. After you close your account, we retain transaction records for seven years where local law requires. Personal contact data is deleted within thirty days unless regulatory retention rules apply.

Your Access Rights

You can request a copy of all data we hold about you by submitting a request through Account Settings or email support. We'll compile your information into a portable format within five business days, including account history, payment records and device logs.

Account Security

Set a strong password and enable two-factor authentication in your account settings. Log out when you finish playing on shared devices. If you suspect unauthorized access, contact support immediately and we'll freeze your account pending verification.

Privacy Policy Questions Answered

We collect your full name, email address, phone number, date of birth and residential address for account verification. When you make your first deposit via DANA, OVO, GoPay or QRIS, we record the transaction details and the payment account you used. We also log technical data such as your device type, browser, IP address and login times for security and fraud detection.

All payment data is encrypted using SSL and transmitted directly to our payment processors for DANA, OVO, GoPay and QRIS. We never store your full card number or bank account credentials after a transaction. Payment processors hold tokenized identifiers instead, so even if our systems were breached, attackers would not access your banking details.

Yes. Submit a data-deletion request through Account Settings or email support with your account email. We erase your personal information within thirty days. However, transaction records required by local law may be retained for seven years. Your account will be permanently closed after deletion is complete.

Yes, we use cookies to remember your session, save game preferences and analyze platform traffic anonymously. You can disable cookies in your browser settings or manage individual cookie types in our Privacy & Security panel. Disabling cookies will not prevent you from playing, but you may need to log in more frequently.

Only you and authorized manila 55 staff can access your account details. Your transaction history is visible to you in your account statement anytime. Payment partners for DANA, OVO, GoPay and QRIS see only the transaction details needed to process deposits and withdrawals. We do not share your gaming activity or account balance with third parties.

Your personal contact information is deleted within thirty days of account closure. Transaction records are retained for seven years where local law requires, then securely destroyed. You can request a final copy of your data before deletion. If you reopen an account later, you'll need to reverify your identity and provide contact details again.

Personal data such as your name and contact details are held during your active account period. After you close your account, we retain transaction records for seven years to comply with local regulations and fraud-prevention requirements. Account logs and device history are kept for one year. You can request early deletion of non-regulatory data anytime.

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